Betjee Terms and Conditions – Rules, Bonus Terms and Player Agreement

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and betjee ("betjee", "we", "us", "our"), the operator of the online gaming platform accessible at betjee.life. By registering an account, accessing any part of the betjee platform, or placing any wager, you accept these Terms in full without reservation.

Betjee is operated under an international gaming licence and is designed exclusively for the Pakistani market. The platform offers online casino games including Teen Patti, Andar Bahar, slots, and live dealer tables, as well as sports betting on PSL cricket and other events. All accounts are denominated in Pakistani rupees (PKR).

These Terms should be read alongside betjee's Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and betjee. If you do not agree with any part of these Terms, you must not register an account or access the platform.

Betjee reserves the right to update these Terms at any time. Continued use of the platform following any update constitutes acceptance of the revised Terms. The date at the top of this page reflects the most recent revision.

To register and use a betjee account, you must meet all of the following eligibility requirements at all times:

• You must be at least 18 years of age. Betjee operates a strict zero-tolerance policy on underage gambling. Any account found to be held by a person under 18 will be closed immediately and any remaining balance will be returned to the depositing payment method after fees.
• You must be a legal resident of a jurisdiction in which accessing online gaming platforms is not prohibited. It is your sole responsibility to verify the applicable laws in your location before registering.
• You must be acting as an individual in a personal capacity, not on behalf of any business, organisation, or third party.
• You must not be classified as a politically exposed person (PEP) or be subject to any international sanctions at the time of registration or at any point during your use of the platform.
• You must not previously have been excluded from betjee or any associated platform, whether voluntarily through self-exclusion or by betjee's own decision.

Betjee reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation when requested may result in account suspension and the withholding of any pending withdrawals pending investigation.

Each person is permitted to hold exactly one betjee account. Creating duplicate, multiple, or shared accounts is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of any balance held across all associated accounts.

When registering, you agree to provide accurate, complete, and current information including your full legal name as it appears on your CNIC, your valid Pakistani mobile number, and a working email address. Any information that is found to be false, misleading, or incomplete may result in account closure.

You are solely responsible for maintaining the confidentiality of your account login credentials. Betjee will never ask for your password. Any activity conducted through your account credentials is your responsibility, whether or not you authorised it. If you suspect unauthorised access, you must contact betjee support immediately at support@betjee.life.

Betjee accounts are non-transferable. You may not sell, transfer, or allow any other person to use your betjee account under any circumstances.

Before processing your first withdrawal, betjee is required to verify your identity. This Know Your Customer (KYC) process involves the submission of:

• A clear photograph of your valid Pakistani National Identity Card (CNIC) — front and back.
• A selfie photograph holding your CNIC alongside your face, ensuring both are clearly visible.
• In some cases, proof of the payment method used for deposits (e.g., a screenshot of your Easypaisa or JazzCash account showing your registered name).

KYC verification is a one-time process. Once your account is verified, all future withdrawals are processed without requiring re-submission of documents, unless betjee determines that re-verification is necessary due to a significant change in account activity or information.

Betjee processes KYC submissions within 24 hours under normal conditions. You will receive a confirmation notification once your identity is verified. Accounts that do not complete KYC may continue to deposit and play but will not be able to process withdrawals until verification is complete.

All KYC documents are handled in accordance with betjee's Privacy Policy and are used solely for identity verification and regulatory compliance purposes.

Betjee accepts deposits via the following Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Pakistani-issued Visa/Mastercard debit and credit cards. All deposits are processed in Pakistani rupees (PKR).

Betjee does not charge any fees on deposits. However, your bank or payment provider may apply their own charges for IBFT transactions — these are outside betjee's control and are not betjee's responsibility. All deposited funds must come from a payment account registered in your own name. Third-party deposits are prohibited and may result in the deposit being reversed and the account being reviewed.

Deposits that do not appear in your betjee balance within 15 minutes should be reported to betjee support with the transaction reference number visible in your wallet or banking app. Betjee will investigate and credit confirmed deposits manually within 30 minutes of receiving a valid query.

Withdrawals from betjee are processed in Pakistani rupees (PKR) to the same payment method used for deposits wherever possible. This requirement exists to prevent money laundering and to ensure funds return to their verified source. If a deposit method is no longer available, betjee may approve an alternative withdrawal channel following additional verification.

Betjee operates a same-day withdrawal policy for standard accounts. Mobile wallet withdrawals (Easypaisa, JazzCash, NayaPay, SadaPay) are typically completed within 1–2 hours of approval during business hours. IBFT and card withdrawals may take 1–3 business days depending on the receiving institution.

Minimum withdrawal amounts are as follows: Rs 500 for mobile wallets, Rs 1,000 for IBFT and card withdrawals. There is no maximum on total withdrawals over time, though individual transaction limits apply as shown in Section 5's table.

Betjee will not process any withdrawal request where: (a) KYC verification has not been completed; (b) a bonus wagering requirement attached to the account has not been met; or (c) betjee has flagged the account for investigation. In circumstances (b) and (c), betjee will notify the player and provide the steps required to resolve the hold.

Betjee charges zero fees on all withdrawals. Any bank-side charges for IBFT transfers are the responsibility of the receiving bank and are not deducted by betjee.

Betjee offers a range of promotional offers including welcome bonuses, reload bonuses, cashback, free spins, and VIP rewards. All promotions are subject to the terms stated on the Promotions page and to these general Terms. In case of any conflict between specific promotion terms and these Terms, the specific promotion terms take precedence for that promotion only.

The following general rules apply to all betjee bonuses:

• Only one deposit bonus may be active at a time. Cashback and free spins from separate qualifying offers may run concurrently.
• Bonuses must be opted into before making the qualifying deposit. Retroactive bonus activation is not available.
• Bonuses are only available to accounts that have provided accurate registration information and are in good standing.
• Betjee reserves the right to withdraw a bonus from an account if it determines the player does not meet the eligibility criteria for that offer.
• Bonus funds may not be withdrawn directly. They must be converted to real money by meeting the applicable wagering requirement.
• Winnings generated from bonus funds are real money once the wagering requirement is fully met.
• A player may forfeit an active bonus at any time from account settings. Forfeiting removes the bonus balance and any associated wagering requirement, freeing the real-money balance for withdrawal.

Betjee reserves the right to modify, suspend, or discontinue any promotion at any time. Where a promotion is discontinued after a player has already qualified and opted in, betjee will honour the offer for that player under the original terms.

Wagering requirements specify how many times a bonus amount must be bet before the bonus converts to withdrawable real money. For example, a Rs 5,000 bonus with a 25× wagering requirement requires Rs 1,25,000 worth of eligible bets to be placed using that bonus balance.

Game contribution rates to wagering requirements are as follows:

• Slots: 100% — every rupee bet on any slot game counts in full.
• Live casino table games (Teen Patti, Andar Bahar): 20% — Rs 100 bet contributes Rs 20 to the wagering total.
• Sports betting (PSL and other events): 50% at minimum odds of 1.5. Bets placed at odds below 1.5 do not contribute.
• Excluded games: Certain progressive jackpot slots and featured titles may be excluded from bonus wagering. The excluded game list is published on the relevant promotion's detail page.

If a player's real-money balance reaches zero while a bonus is active, all remaining bets are placed from bonus funds. Betjee's system automatically manages the separation of real-money and bonus balances. Players can view their current wagering progress at any time from the active bonuses section of their account dashboard.

Wagering requirements must be met within the validity period stated on the individual promotion. Expired bonus funds and any associated winnings from those funds are removed from the account at the point of expiry.

All casino games on betjee use a certified Random Number Generator (RNG) that is regularly audited by an independent third-party testing laboratory. The RNG ensures that game outcomes are random, unpredictable, and not influenced by betjee or any third party. Audit certificates are available on request from betjee support.

Live dealer games are streamed in real time from professional studio environments. Betjee does not control the physical outcome of live dealer games beyond the provision of the live stream. Any technical disconnection during a live dealer game will be resolved in accordance with the specific rules of that game type, which are published within the game interface.

Betjee publishes the Return to Player (RTP) percentage for all slots and casino games. The RTP figures represent the theoretical long-term return and are not a guarantee of any individual session's outcome. Short-term results will naturally deviate from the stated RTP.

In the event of a game error or malfunction — including server issues, display errors, or incorrect pay table rendering — betjee reserves the right to void any affected bets and return stakes to players. Winnings derived from a demonstrable game malfunction will not be paid out. Betjee will communicate such instances to affected players directly.

The following activities are strictly prohibited on betjee. Engaging in any prohibited conduct may result in immediate account closure, forfeiture of balances, and reporting to relevant authorities:

• Creating or using more than one betjee account.
• Providing false, misleading, or incomplete registration or KYC information.
• Using another person's payment account to deposit or withdraw funds.
• Exploiting software bugs, glitches, or errors to obtain an unfair advantage.
• Using any form of automated software, bot, script, or algorithm to place bets or interact with the platform.
• Engaging in any activity that betjee reasonably believes constitutes bonus abuse — including but not limited to: creating multiple accounts to claim welcome offers, coordinating with other players to exploit promotions, or placing systematically low-risk bets solely to meet wagering requirements on high-margin games.
• Any form of money laundering, including making deposits with no genuine intention to play.
• Colluding with other players in any casino table game or sports betting market.
• Harassing, threatening, or abusing betjee staff or other players.

Betjee employs automated fraud detection and manual review processes. If an account is flagged for investigation, betjee may place a temporary hold on the account and any pending withdrawals while the investigation is conducted. Betjee will notify the account holder of the investigation and provide an opportunity to respond.

Betjee reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any clause in these Terms.
• Failure to provide satisfactory KYC documentation when requested.
• Account activity that betjee reasonably suspects constitutes fraud, money laundering, or bonus abuse.
• At the player's own request (voluntary account closure or self-exclusion).
• Legal or regulatory requirements that prevent betjee from maintaining the account.

Where an account is closed for reasons other than a breach of Terms, betjee will process any verified real-money balance to the player's registered payment method within 5 business days of the closure decision.

Where an account is closed due to a breach of Terms — particularly fraud, multi-accounting, or money laundering — betjee reserves the right to withhold any outstanding balance pending investigation and, where appropriate, report the matter to relevant law enforcement or financial intelligence authorities.

Players who wish to close their account voluntarily may do so by contacting betjee support at support@betjee.life. Voluntary account closure requests are processed within 24 hours.

Betjee is committed to promoting responsible gaming and to providing tools that help players stay in control of their gambling behaviour. The following tools are available to all betjee account holders from within their account settings:

• Deposit Limits: Set daily, weekly, or monthly PKR deposit caps that are enforced immediately on activation. Increasing a limit requires a 24-hour cooling-off period. Decreasing a limit takes effect immediately.
• Session Time Reminders: Configure notifications that alert you when you have been actively playing for a specified duration.
• Cooling-Off Period: Temporarily restrict your account for a period of your choosing (24 hours to 30 days). During a cooling-off period, you cannot log in, deposit, or place bets, but pending withdrawals are not affected.
• Self-Exclusion: Permanently close your account to all gaming activity. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 6 months.

Full guidance on responsible gaming tools, including links to independent support organisations, is available on the Responsible Gaming page. Betjee staff are trained to recognise and appropriately respond to indicators of problem gambling behaviour. Players who display such indicators may be contacted proactively by betjee's player welfare team.

Betjee collects, stores, and processes personal data in accordance with the Privacy Policy, which forms an integral part of this agreement. By registering an account, you consent to the collection and use of your personal data as described in that policy.

Key points regarding data use:

• Betjee will never sell your personal data to third parties for marketing purposes.
• Payment information is encrypted and is not retained on betjee's servers after a transaction completes.
• KYC documents are stored securely and accessed only by authorised compliance personnel.
• Betjee may share data with regulatory authorities, law enforcement agencies, or licensed fraud prevention services when legally required to do so.

You have the right to request access to the personal data betjee holds about you, to correct inaccurate information, and to request deletion of your data in circumstances where betjee is not required to retain it for legal or regulatory reasons. Submit such requests to support@betjee.life.

All content on the betjee platform — including but not limited to the brand name, logo, website design, game interfaces, promotional graphics, written content, and software — is the intellectual property of betjee or its licensed game providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only.

You may not reproduce, redistribute, publish, copy, adapt, modify, or commercially exploit any betjee content without explicit written permission from betjee. Unauthorised use of betjee's intellectual property may result in account closure and legal action.

To the maximum extent permitted by applicable law, betjee's total liability to you for any claim arising from your use of the platform is limited to the amount deposited by you in the 30 days preceding the event giving rise to the claim.

Betjee is not liable for:

• Any loss of funds arising from your failure to comply with these Terms.
• Any loss of opportunity, anticipated savings, or indirect or consequential loss of any kind.
• Interruption to service caused by technical failures, third-party infrastructure issues, or circumstances outside betjee's reasonable control.
• Any unauthorised access to your account resulting from your failure to protect your login credentials.
• Losses incurred through gambling activity — all bets are placed at your own risk.

Nothing in these Terms excludes or limits betjee's liability for fraud, death or personal injury caused by betjee's negligence, or any other liability that cannot be lawfully excluded.

These Terms are governed by the laws of the jurisdiction in which betjee holds its gaming licence. Any disputes arising from these Terms or your use of the betjee platform that cannot be resolved through betjee's standard customer support process will be submitted to binding arbitration in accordance with the rules of the applicable arbitral body in betjee's licensing jurisdiction.

Before initiating any formal dispute procedure, you must first contact betjee support at support@betjee.life and provide a full description of your complaint. Betjee will respond within 24 hours and attempt to resolve the matter within 5 business days. Formal dispute procedures may only be initiated after this internal resolution process has been completed without satisfactory outcome.

Betjee may amend these Terms at any time. When material changes are made, betjee will notify registered players via email and/or in-platform notification at least 7 days before the changes take effect. Minor amendments — such as corrections of typographic errors or clarifications that do not affect player rights — may be made without advance notice.

The most current version of these Terms is always available at betjee.life/terms-conditions. The "last updated" date at the top of this page reflects the date of the most recent amendment. If you do not agree to an updated version of these Terms, you must close your account before the changes take effect. Continued use of the betjee platform after any amendment constitutes acceptance of the updated Terms.

For any questions about these Terms and Conditions, or for any account, payment, or general support queries, contact betjee through the following channels:

• Email: support@betjee.life
• Live Chat: Available 24/7 from any betjee page when logged in to your account.

Betjee's support team is based in Pakistan, operates in English and Urdu, and is available around the clock. For general information, the FAQ page covers the most common questions in detail without requiring a support request.

For data-related requests — including access to your personal data, corrections, or deletion requests — email support@betjee.life with the subject line "Data Request" and your registered account email address. Betjee processes data requests within 5 business days.